22 April 2024
Sunaryo S.Kom
USU PHARMACY PUBLIC RELATIONS – The Faculty of Pharmacy, Universitas Sumatera Utara has carried out the Doctoral Promotion Examination (Open Session) for the Doctor of Pharmacy Science Program on Thursday, 04 April 2024 at 14.00 WIB – finished, in the Senate Room, Floor. 3 USU CPA.
Promovenda at this open session were Eva Sartika Dasopang, with a dissertation, "Application of the Conceptual Model of Community Telepharmacy in Efforts to Implement Pharmaceutical Service Standards"; and the scientific article, “Patient-Centric Telehealth Pharmacy: An Investigation on Satisfication, Turst, Loyalty, and Atherence”
Chair of the session is the Chancellor of the Universitas Sumatera Utara, Prof. Dr. Muryanto Amin, S.Sos., M.Sc. With Supervisory Commission: Prof. Dr. Urip Harahap, Apt. as Promoter; Prof. Dr. Wiryanto, M.S., Apt. as Co Promoter; and Khairunnisa, M.Pharm., Ph.D., Apt. as Co Promoter. Meanwhile, External Commission Examiner: Prof. Dra. Azizah Nasution, M.Sc., Ph.D., Apt.; Dr. Aminah Dalimunthe, S.Si., M.Sc., Apt.; Prof. Dr. Susi Ari Kristina, M.Kes., Apt.; and Dr. Lusy Noviani, S.Sc., M.Sc., Apt.
Brief Description of the Promovenda Dissertation:
Even though community pharmacists have a business orientation, they have an ethical responsibility to patients, so that patients get the right therapy. The duty of the pharmacist profession in preventing medication use errors and increasing patient compliance is hampered by the low level of pharmacist attendance. Digitalization is a solution, so that pharmaceutical services can continue to be provided with distance and time limitations. The aim of this research is to examine the application of the Community Telehealth Pharmacy Conceptual Model in an effort to implement pharmaceutical service standards. This research is a mixed method with sampling carried out using cluster sampling, to test the validity and reliability of alpha testing (32 respondents), beta testing (30 respondents), accepted testing (150 respondents) and 100 respondents for service quality, satisfaction, trust, loyalty and compliance. Multiple linear regression test to measure the influence of service quality, satisfaction and trust on patient loyalty and the Mann-Whitney test to measure increased compliance using 302 respondents. Data was obtained from questionnaires distributed to respondents who had degenerative diseases in the mild to moderate category. The results were analyzed using SPSS version 26.0 showing that all questionnaires were valid and reliable. The developed telehealth pharmacy application meets system feasibility and is suitable for application in community pharmacies. Levels of service quality, trust, loyalty, satisfaction and compliance with percentages of 70.89%, 71.68%, 74.37%, 73.92% and 85% respectively. The telehealth pharmacy application has an effect on improving service quality, satisfaction, trust, loyalty and patient compliance with taking medication with a p value <0.05. The highest increase in income occurred in middle income pharmacies, 45.86%, followed by low income and high income, 31.44% and 16.25%.
CONGRATULATIONS & SUCCESS to Dr. Eva Sartika Dasopang, S.Si., M.Sc., Apt. for achieving a Doctorate degree.
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